Frequently asked questions
Everything you need to know before you travel with OO Travel.
What services does OO Travel offer?
Flights, hotels, tours, visas, cruises, corporate travel, legal relocation and chauffeured car rental — arranged end to end, all in one place.
Which languages can I be served in?
Omar assists you personally in Portuguese, English, French and Arabic — no intermediaries and no call centre.
Can you help with visas and legal relocation abroad?
Yes. We prepare and guide visa applications and legal settlement paperwork alongside your flights and accommodation.
How do I pay?
You receive a clear, itemised invoice and pay securely by PIX through Mercado Pago, or by bank transfer — before anything is confirmed.
How quickly will I get a reply?
Message Omar on WhatsApp for a fast, personal response — usually the same day, and often within a couple of hours.
Is OO Travel a licensed agency?
Yes. OO Travel operates as a registered MEI in São Paulo (CNPJ 63.588.045/0001-49, CNAE 7911-2/00 — travel agencies).
Can I pay by bank transfer?
Yes — we support bank transfer for MAD invoices (CIH Bank) and USD, EUR or CAD invoices (Revolut). Transfer the amount to the account shown at checkout, then upload your bank slip in the portal. Omar's team verifies it and confirms your payment within 24 hours.